Support

Signing in

There is no password: we email you a sign-in link. It works once and expires after 15 minutes, so request a new one if it is older. If it has not arrived within a few minutes, look in your spam or promotions folder for mail from Zenith Map, then ask again from the account page.

Pro and billing

On the account page, Manage billing lets you cancel Pro, switch between monthly and yearly, change your card and download invoices. Cancelling stops further charges and keeps Pro until the end of the period already paid. Refunds are explained on the refunds and cancellation page.

Relocation Reports

Your reports are on the reports page, and you get an email when one is ready; writing takes a minute or two. To keep one as a PDF, open it and use Save as PDF. If a report cannot be written, the purchase goes back to your account by itself and you can try again.

Your data

You can download everything your account holds, or delete the account, from the account page. Without an account, your chart stays in this browser only. The privacy policy says what we keep and why.

How the map works

How lines, scores and readings are worked out, and how a birth time that is not exact moves them, is on the methodology page.

Write to us

Email support@fractalte.ch for anything else: a payment, a report that looks wrong, a sign-in that keeps failing, a data request, or feedback. We usually answer within two working days.

• Write from the email address of your account, so we can find it.
• For a payment, give the date and amount, or the receipt number from Stripe's email.
• For a report, include its link from the reports page.
• Never send card details; we never ask for them.