Refunds and cancellation

Cancelling Pro

Cancel any time from the account page (Manage billing). Nothing more is charged, and Pro stays on until the end of the month or year already paid. Deleting your account cancels the subscription too.

Refunds for Pro

• Changed your mind: within 14 days of your first Pro payment, monthly or yearly, write to us and we refund it in full.
• Forgot to cancel a yearly renewal: within 14 days of the renewal, write to us and we refund it in full if you have not used Pro since.
• Otherwise payments already made are not refunded for the rest of the period, but you keep Pro until it ends.

Relocation Reports

• If a report cannot be written, the purchase goes back to your account automatically and you can try again, or ask us for a refund.
• A report you have paid for but not yet written can be refunded on request within 14 days.
• Once a report is written it is not refunded for a change of mind, because it is made for you on request. If it states something that contradicts the figures on your map, tell us and we refund it.

How to ask

Email contact@fractalte.ch from the address on your account. Refunds go back to the card or payment method you used, through Stripe, and usually appear within 5 to 10 business days. This policy does not limit any right to a refund that the consumer law of your country gives you.